Refund Policy

1. Overview

At Nico Computers, we value your satisfaction. This Refund Policy outlines your rights and obligations regarding returns and refunds for purchases made through our platform.

2. Eligibility for Refund

• Products must be returned within 14 days of delivery.

• Items must be unused, in original condition, and in their original packaging with proof of purchase.

3. Non-Refundable Items

• Digital products, downloadable software, and opened peripherals are not eligible for refunds.

• Products damaged by misuse, negligence, or unauthorized repairs are not refundable.

4. Refund Process

To initiate a refund, contact our customer support with your order number and reason for return. Once approved, we’ll provide a return authorization and instructions. Refunds are processed within 7–10 business days after inspection.

5. Late or Missing Refunds

• If you haven’t received your refund, check your bank account again.

• Then contact your credit card company or bank—it may take time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at info@nicocomputers.com.

6. Exchanges

We only replace items if they are defective or damaged upon delivery. To request an exchange, email us with photos and a description of the issue.

7. Shipping Returns

You will be responsible for paying return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service. We are not responsible for lost return shipments.